Always vet contractors before hiring them. The problem is most homeowners just don’t have the time to vet contractors. Fortunately, there are several ways to speed up the vetting process without compromising the results. One of them is to look for certifications and accreditations, which are given by manufacturers and independent non-profits.
The Better Business Bureau (BBB) is one of the most trusted non-profits. The BBB aims to increase marketplace trust and assigns ratings ranging from A-plus (the highest) and F (the lowest) to businesses based on how it believes they’re likely to interact with customers.
What does an A-plus rating with the BBB mean for you as a customer?
How BBB Ratings Are Calculated
BBB ratings help protect consumers from fraud, shoddy products and bad service. BBB ratings are calculated based on 13 factors, including the total number of customer complaints a company has received, the number of resolved and unresolved complaints, and the number of years a company has been in the industry.
The Gold Standard for Service: An A-Plus Rating
To receive an A-plus rating, a company needs to get a score of at least 97 out of 100. To do so, they would need to get a near-perfect score in every category. As such, when you hire an A-plus rated contractor, you can expect:
- Timely completion of your roofing project – Rest assured that A-plus rated contractors with the BBB will do everything they can to complete your project on time.
- Excellent customer service – Unresolved customer complaints have significant weighting in the calculations for ratings, which is why contractors strive to give excellent customer service.
- High-quality products – The success of your roofing project is tied to the kinds of roofing materials used, which is why A-plus rated contractors only use high-quality products from reputable brands, such as GAF and Owens Corning®.
Willi Roofing Services, an A-plus rated contractor with the BBB, offers a wide range of professional roofing services, including gutter repair services. To get a free estimate, call us at (512) 394-8234, or fill out this form. We serve homeowners in Pflugerville, TX, as well as the surrounding communities.
